I’ve received an email to tell me my payment has been declined. What should I do?
It is likely that we’ve tried to renew your FT subscription but we’ve been unable to take payment using the payment details we have on file for you.
It is possible that the expiry date on your card has expired or is close to expiring.
To check and/or update your payment details, visit Settings & Account and select the ‘Billing Details’ tab, you will then be able to edit your payment details.
Once you have updated your details, we will try to process the payment for your subscription again.