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My card is valid yet it hasn’t been authorised. Why is this?

When paying by credit card we check with our payment processor that the credit card number, CVV number (3 or 4 digit code on the back of the card), your name and address match the details that your card issuing bank has and to make sure the card is still...

How can I set up alerts ?

Any Markets Data related alerts or keywords alerts can be set from the alerts page accessible from the Markets data navigation. Fill in the parameters needed and click on Save to activate the alert. You can also set up alerts from any security...

Do I need to upgrade to access on my mobile or tablet device?

You don’t need a separate subscription to access FT on your mobile or tablet device. Your email address and password for will be recognised on our mobile apps and our mobile website – you just need to sign in.

Can I change my password?

Yes. Visit ‘My account ‘ and under the 'Personal Details' tab, click 'Change' next to your password.

How do I create a new portfolio?

Select “Portfolio ” from the top right hand corner ( next to My Account) Click  from your Portfolio Dashboard page Input name Click  to save and confirm