What should I do if I haven't received my newspaper delivery or there is another problem with my newspaper delivery?

In order for us to correct your delivery issue as quickly as possible, please complete the form below.

We've listened to your feedback on wanting to report newspaper delivery issues online and have introduced this form so that you can self-serve.

Please note, the following dates in 2023 are non-publishing dates for the FT, which means we will not publish a print edition:

New Year's Day - 1st January
Public Holiday - 2nd January
Good Friday - 7th April
Independence Day - 4th July
Thanksgiving - 23rd November
Thanksgiving - 24th November
Christmas Day - 25th December
Boxing Day - 26th December

To view our non-publishing days in the US and Canada, click here.

Please make sure you are using a modern browser and that you have enabled Javascript.

First name Last name Email address The email address associated with your FT subscription Phone number Customer Reference Number Your CRN is listed on your subscription confirmation email or most recent renewal letters/emails. e.g. 1234567FTU1 Company Delivery address line 1 Apt/Floor/Suite City State/Province Zip code/Postal code Country

Affected delivery date(s) Failed deliveries must be reported within 30 days of the failed delivery date

Delivery issue If you have selected multiple delivery dates and the delivery issue is different for each date, please select 'Other' and specify the delivery issue for each date. Please specify Additional information Please confirm your delivery instructions Please note we cannot guarantee delivery of the newspaper to a specific location on your property, which also includes delivery to a specific floor/suite in an apartment building. US Federal Law prohibits delivery of newspapers into a mailbox, except via a USPS mail carrier.

We will use your personal information in order to help with your query. For more information on how we use your data, please read our Privacy Policy.

Thank you for advising us of your newspaper delivery issue. We will do our best to correct this issue as quickly as possible.

You will be credited accordingly for any disruption and this credit will be automatically deducted from your next payment and reflected on your invoice.

What should I do if I haven't received my newspaper delivery or there is another problem with my newspaper delivery?

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What should I do if I haven't received my newspaper delivery or there is another problem with my newspaper delivery?

Need further assistance?

Digital queries

Print queries

Digital queries

Print queries