What should I do if I haven't received my newspaper delivery or there is another problem with my newspaper delivery?

In order for us to correct your delivery issue as quickly as possible, please complete the form below. Failed deliveries must be reported within 7 days of the failed delivery date in order to receive a credit.

We've listened to your feedback on wanting to report newspaper delivery issues online and have introduced this form so that you can self-serve.

Please note, the following dates in 2025 are non-publishing dates for the FT, which means we will not publish a print edition:

New Years Day - 01 January
Good Friday - 03 April
Independence Day - 03 July
Thanksgiving - 26 November
Thanksgiving - 27 November
Christmas Day - 25 December
Boxing Day - 26 December

To view our non-publishing days in the US and Canada, click here.

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First name Last name Email address The email address associated with your FT subscription Phone number Company Delivery address line 1 Apt/Floor/Suite City State/Province Zip code/Postal code Country

Affected delivery date(s) As per our Terms and Conditions, failed deliveries must be reported within 7 days in order to receive a credit. Prompt reporting helps our distributors fix delivery issues quickly

Delivery issue If you have selected multiple delivery dates and the delivery issue is different for each date, please select 'Other' and specify the delivery issue for each date. Please specify Additional information Please confirm your delivery instructions Please note we cannot guarantee delivery of the newspaper to a specific location on your property, which also includes delivery to a specific floor/suite in an apartment building. US Federal Law prohibits delivery of newspapers into a mailbox, except via a USPS mail carrier.

We will use your personal information in order to help with your query. For more information on how we use your data, please read our Privacy Policy.

Thank you for notifying us about your newspaper delivery issue. A confirmation email will shortly be sent to [email]. Please also check your spam folder.

You can manage your delivery address, instructions or suspend/pause your delivery at any time by visiting your account.

What should I do if I haven't received my newspaper delivery or there is another problem with my newspaper delivery?

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