I’ve received an email to tell me my payment has been declined. What should I do?

It is likely that we’ve tried to renew your FT subscription but we’ve been unable to take payment using the payment details we have on file for you. 

It is possible that the expiry date on your card has expired or is close to expiring. 

To check and/or update your payment details, please follow the below instructions: 

• Navigate to ‘My Account’ 
• Click ‘Manage your billing details’ in the Subscription box 
• This will bring up information about your payment details and you can edit your card details

Once you have updated your details, we will try to process the payment for your subscription again.

If you’re still experiencing an issue please contact our Customer Care team via phone or live chat.