Subscription queries

The Financial Times newspaper is available across the world either as a standalone subscription or in conjunction with a subscription to FT.com.

Below is an FAQ that answers some common queries about newspaper subscriptions.

Newspaper subscription FAQ

  • How do I subscribe?
    • You can subscribe online by simply clicking here and following our step-by-step subscription process. We recommend you print a copy of our terms and conditions for your records.
  • Whom should I contact if I have any further questions about subscribing?
  • Why should I subscribe to the Financial Times?
    • In a matter of minutes you can order your subscription online and benefit from:
      - Daily briefings on the state of the world everyday. Subscribe now and never miss another issue
      - Great savings over the retail price
      - Fast and convenient delivery service, direct to your door, absolutely free
      - The FT money-back guarantee
      - Special Subscriber Offers
  • How much does this service cost?
    • The price of your subscription will depend upon your country of residence – to access the pages of our website that contain pricing details, click here. (N.B. if you are subscribing through a special offer or promotion you may benefit from a price different from those shown.) Local taxes may apply. There are no additional delivery costs, although you may incur charges from your Internet Service Provider/telephone company for time spent using the Internet.
  • How do I pay?
    • You can pay online by credit card, and offline by cheque, credit card or bank transfer. You will be presented with the different payment options available when processing your order.
  • What terms and conditions apply?
  • How quickly will my subscription start?
    • We can usually start your subscription within 7-10 business days of receiving your request.
  • How will my Financial Times be delivered?
    • Depending on your delivery address, you will receive your copy by hand-delivery or the fastest postal route. Hand-delivery is available in most major business centres and cities across Europe. To check whether you fall within one of our hand-delivery catchment areas, contact our customer service team.
  • What should I do if I don’t receive an issue?
    • Please contact our customer service team as soon as possible. We will arrange for prompt hand delivery or mailing of a replacement copy.
  • What do I need to do to renew my subscription?
    • You can renew and pay for your subscription by accessing your online account. We will also send you several renewal notices before your subscription expires. You may return one of these notices or contact our customer service team. Please have your account number to hand as a reference.
  • How do I temporarily suspend delivery?
    • Please notify our customer service team. Please allow at least five business days to process your request. Please have your account number, dates for suspension and resumption of delivery.
  • Whom should I contact about billing issues?
  • How do I change my delivery address permanently?
    • Please notify our customer service team at least ten business days in advance or click here to make the changes yourself online. Please have your account number, old address, and new address available.
  • How do I locate my account number?
    • Your account number can be found on your invoice letter. If you cannot locate your account number, please contact our customer service team for assistance.
  • How can I determine my expiration date?
    • The calendar month and year of expiration can also be found on your invoice. If you cannot locate your expiry date, please contact our customer service team for assistance.
  • What is your refund policy?
    • If you cancel your subscription before we have started providing any part of it to you, we will provide you with a full refund.Once we have started providing any part of your subscription to you, you do not have any right to cancel your subscription or any part of it until the end of your then current subscription period. This means that you are not entitled to a refund once we have started providing any part of your subscription to you, except in the very limited circumstances set out in our terms and conditions.