Account queries

Please choose from one of the options below to find the help content that can best answer your account query.

If your question isn’t answered here then remember that you can always contact us directly by emailing


Signing in

Help signing in to your account

Changing your details

Need to change your name, address, payment details?

Changing a subscription

Upgrade/downgrade/cancel your FT subscription

Payment queries

Print a receipt, change billing details, payments declined

Corporate accounts

Our site for corporate users

Education accounts

Our site for educational account users

Your top questions answered

Below is a selection of the top queries we have from our users. You can find a more comprehensive list of queries in the categories to the left.

  • I’ve forgotten my password. Can you remind me what it is?
    • Yes. Visit the Forgotten Password reminder page to have an email sent to you reminding you of your password.
  • I tried to signed in but have been told my password has been reset. Why?
    • If we suspect that your username and password is being used by someone other than yourself, we will automatically reset your password.  To have your password restored, please email
  • Which credit cards do you accept?
    • To subscribe to, you can pay with Visa, Mastercard or American Express. If you choose to pay for your subscription via PayPal, you can pay by other types of credit and debit cards too.
  • Do I need to upgrade to access on my mobile or tablet device?
    • The good news is you don’t need a separate subscription to access FT on your mobile or tablet device. Your username and password to will be recognised on our mobile apps and our mobile website – you just need to sign in.